Refund Policy

1. Introduction

Thank you for using Cladik (Sri Lankan AI Agents) provided by Infinitude Private Limited. We are committed to providing you with the best AI chatbot experience possible and ensuring your satisfaction with our services. This Refund Policy outlines our policies regarding service credits, premium features, and user satisfaction for our AI application.

Currently, Cladik operates on a free credit-based system with daily allocations. However, this policy covers potential future premium services, paid features, and credit purchases that may be introduced.

2. Current Free Service Policy

2.1 Daily Credit System

• Free Daily Credits: Each registered user receives 10 free credits daily, which reset every 24 hours automatically
• No Charges: Currently, there are no charges for using Cladik's basic AI services within your daily credit allocation
• Credit Limitations: Credits cannot be transferred, accumulated beyond the daily limit, or refunded as no payment is required
• Service Access: When daily credits are exhausted, AI features become unavailable until the next reset cycle

2.2 Account and Data Services

• Free Account Services: Account registration, Google authentication, conversation history storage, and basic app functionality are provided at no cost
• Data Export: Users can request their conversation data and account information at no charge (subject to technical feasibility)
• Account Deletion: Users can delete their accounts and request data removal at any time without any charges or penalties

3. Future Premium Services Policy

Should we introduce premium features, paid credit packages, or subscription services in the future, the following policies will apply:

3.1 Premium Credit Purchases

• Refund Eligibility: Unused premium credits may be eligible for refund within 7 days of purchase
• Credit Usage: Once credits are used for AI interactions, they are considered consumed and cannot be refunded
• Technical Issues: If technical problems prevent you from using purchased credits, we will provide replacement credits or refunds
• Refund Process: Premium credit refunds will be processed within 5-7 business days to the original payment method

3.2 Subscription Services

• Cancellation: Users can cancel subscription services at any time through their account settings
• Prorated Refunds: Unused portions of subscription periods may be eligible for prorated refunds based on remaining service time
• Auto-Renewal: Users will be notified before auto-renewal and can opt out to avoid unwanted charges
• Service Discontinuation: If we discontinue a premium service, active subscribers will receive full refunds for unused subscription periods

4. Service Issues and Compensation

4.1 Technical Problems

• Service Disruptions: In case of significant service outages or technical issues that prevent normal AI functionality, we may provide additional daily credits as compensation
• AI Response Issues: If AI responses are significantly degraded due to technical problems on our end, affected credits may be restored to your daily allocation
• Data Loss: In the unlikely event of conversation data loss due to our technical failures, we will work to restore data and may provide service credits as compensation
• Authentication Problems: Issues with Google authentication or account access will be resolved promptly with technical support

4.2 Service Quality Guarantees

• Response Quality: While we strive for high-quality AI responses, the subjective nature of AI interactions means we cannot guarantee satisfaction with every response
• Language Support: We guarantee support for Sinhala, Tamil, and English languages as advertised
• Educational Content: Education Mode responses will focus on Sri Lankan curriculum and educational standards as described
• Cultural Appropriateness: We work to ensure AI responses are culturally appropriate for Sri Lankan users

5. Non-Refundable Services

Certain aspects of our service are non-refundable due to their nature:

• Used AI Interactions: Once you have engaged with our AI and received responses, those credits are considered used and cannot be refunded
• Account Services: Basic account creation, authentication, and data storage services provided at no charge
• Historical Data: Access to your conversation history and past AI interactions
• Educational Content: AI-generated educational responses and study materials that have been delivered
• Language Processing: Translation or language conversion services that have been completed

6. Account Issues and Resolution

6.1 Account Suspension or Termination

• Violation-Based Termination: Accounts terminated for violating our Terms and Conditions are not eligible for refunds of any kind
• Voluntary Account Deletion: Users who voluntarily delete their accounts can do so without penalty, though no refunds apply to free services
• Data Recovery: Once an account is deleted, conversation data cannot typically be recovered
• Appeal Process: Users can appeal account suspension decisions through our customer support team

6.2 Dispute Resolution

• Customer Support: All service-related issues should first be addressed through our customer support team
• Escalation Process: Unresolved issues can be escalated to management for review
• Documentation: Users should provide relevant details and evidence when reporting service issues
• Response Time: We aim to respond to all service inquiries within 48 hours during business days

7. Processing Time and Methods

7.1 Credit Restoration

• Daily Credit Issues: Problems with daily credit allocation will typically be resolved within 24 hours
• Technical Credit Loss: Credits lost due to technical issues will be restored to your account within 1-2 business days
• Bonus Credits: Compensation credits for service issues will be added to your account and clearly marked

7.2 Future Monetary Refunds

• Processing Time: Approved refunds for future premium services will be processed within 5-7 business days
• Payment Methods: Refunds will be issued to the original payment method used for the purchase
• Currency: Refunds will be issued in the same currency as the original transaction
• Transaction Fees: Third-party payment processing fees may not be refundable

8. User Satisfaction and Feedback

• Feedback Channels: We encourage users to provide feedback about AI response quality and service improvements
• Service Improvements: User feedback is used to continuously improve our AI models and service quality
• Feature Requests: Users can request new features or improvements through our support channels
• Community Input: We value input from the Sri Lankan user community to better serve local needs

9. Policy Changes and Updates

We reserve the right to update or modify this Refund Policy at any time, especially as we introduce new features or premium services. Any changes will be posted on this page with a revised "Last Updated" date. For significant changes that affect existing users, we will notify you through the App or via email where possible. We encourage you to review this Refund Policy periodically to stay informed about our service policies.

10. Contact Information and Support

If you have any questions, concerns, or requests regarding our Refund Policy, service issues, or need technical support, please contact us using the information below. Our customer support team is here to assist you and ensure your experience with Cladik is satisfactory.