Privacy Policy

1. Introduction

At Infinitude Private Limited, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our "Cladik" (Sri Lankan AI Agents) application ("the App"). By using our App, you consent to the practices described in this policy. We are dedicated to ensuring transparency about our data practices and providing you with control over your personal information.

2. Information We Collect

When you use our AI chatbot application, we may collect certain information about you, including:

2.1 Information You Provide Voluntarily

• Account Information: When you register using Google Login, we collect information from your Google account including your name, email address, and profile picture provided during the authentication process.
• Chat Messages and Conversations: We store all messages you send to our AI system, including text in Sinhala, Tamil, English, or any other language, necessary to provide personalized AI responses and maintain conversation history.
• User Preferences and Settings: Any feedback, language preferences, AI mode selections (Common or Education), or other settings you configure within the App.
• Support Communications: Any information you provide when contacting our customer support team for assistance or technical issues.

2.2 Information Automatically Collected

• Device and Technical Information: Type of device, operating system, unique device identifiers, IP address, mobile network information, and browser type, collected automatically using cookies and similar technologies.
• Usage and Analytics Data: Information about how you use the App, including time, date, duration of your interactions, feature usage patterns, AI mode preferences, and language usage statistics.
• Performance and Log Data: Error reports, app crashes, performance metrics, and technical logs necessary to maintain and improve App functionality.
• Credit Usage Information: Data about your daily credit consumption, usage patterns, and feature access to manage your service limits.

3. Our AI Services

Cladik (Sri Lankan AI Agents) offers specialized AI services designed for Sri Lankan users:

• Common Mode: Provides general information and conversational responses to user inquiries in Sinhala, Tamil, and English languages, with cultural context awareness for Sri Lankan users.
• Education Mode: Focuses specifically on Sri Lankan education content, providing answers to academic questions related to the Sri Lankan educational system, curriculum, and local educational resources.
• Multilingual Support: Advanced language processing capabilities that allow seamless communication across Sinhala, Tamil, and English without language barriers.
• Cultural Awareness: AI responses are designed to understand and respect Sri Lankan cultural context, local customs, and regional preferences.

Our app is designed to make AI technology accessible to all Sri Lankans regardless of language preference, ensuring equitable access to AI-powered assistance and information.

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve the App functionality, process Google authentication, and deliver personalized AI responses.
• Conversation Management: To store and analyze chat messages for improving AI responses in both Common and Education modes, enable reference to past conversations, and provide continuity in your AI interactions.
• Language Processing: To enhance language processing capabilities for Sinhala, Tamil, and English content, and improve cultural context understanding.
• Credit System Management: To track your daily credit usage, manage service limits, and ensure fair access to AI features.
• User Experience Enhancement: To personalize your experience, develop new features, analyze usage patterns and trends, and optimize App performance.
• Communication: To communicate with you about updates, new features, educational content, support issues, and important service announcements.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activities, unauthorized access, and misuse of our AI services.
• Research and Development: To improve AI model performance, develop new educational content, and enhance our understanding of user needs in the Sri Lankan context.

5. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted Service Providers: We may share your information with third-party service providers who assist us in operating the App, providing AI services, cloud storage, analytics, and technical support. These providers are contractually obligated to handle your data securely and confidentially.
• AI Processing Partners: Your messages may be transmitted to our trusted AI API service providers for processing and generating responses. These partners maintain strict data protection standards and confidentiality agreements.
• Legal Compliance and Safety: We may disclose your information if required to do so by law, legal process, government request, or to protect the rights, property, or safety of our users and the public.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: In other cases where we have obtained your explicit consent to share your information for specific purposes.

6. Data Storage and Retention

• Conversation Storage: Your chat messages and AI responses are stored securely for future reference and to provide continuity in your interactions with our AI system.
• Retention Period: We retain your personal information and message history for as long as your account remains active, or as needed to provide you services and comply with legal obligations.
• Data Location: Your data may be stored and processed in secure cloud infrastructure, potentially including servers located outside Sri Lanka, with appropriate data protection measures.
• Backup and Recovery: We maintain secure backups of your data to prevent loss and ensure service continuity, following industry-standard security practices.
• Deletion Rights: You may request deletion of your data at any time (see User Rights section below), subject to legal retention requirements and technical limitations.

7. User Rights and Control

You have the following rights regarding your personal information:

• Access and Review: Request access to and review your personal information and conversation history stored in our systems.
• Correction and Updates: Request correction of inaccurate information or updates to your account details and preferences.
• Data Deletion: Request deletion of your data, including conversation history and account information (subject to legal retention requirements and technical limitations).
• Data Portability: Request a copy of your data in a commonly used, machine-readable format where technically feasible.
• Opt-out Options: Opt out of certain data collection practices (note that this may affect App functionality and AI response quality).
• Consent Withdrawal: Withdraw consent for processing your data, though this may result in inability to provide certain services.
• Account Deactivation: Deactivate or delete your account entirely through the App settings or by contacting our support team.

To exercise these rights or for any privacy-related inquiries, contact us at hello@infinitude.lk. We will respond to your requests within a reasonable timeframe and may require verification of your identity for security purposes.

8. Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure data transmission, access controls, and regular security audits. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection for your data.

9. Third-Party Services and Integrations

9.1 Google Authentication Services

Our App integrates with Google for authentication purposes. When you use Google Login, you are also subject to Google's Privacy Policy. Please review Google's privacy policy to understand how they handle your authentication information. We only access the basic profile information necessary for account creation and management.

9.2 AI Processing Services

We utilize trusted third-party AI API services to process and respond to your queries with advanced natural language understanding. When you send messages to our app, your text may be transmitted to these third-party AI service providers for processing. Please be aware that:

• Your messages may be processed on external servers owned by our carefully selected AI service partners
• These third parties may have their own privacy policies that govern how they handle your data during processing
• We ensure that our agreements with these providers include strict data protection clauses and confidentiality requirements
• The AI responses generated are returned to our application and stored according to our data retention policies
• We regularly audit our AI service providers to ensure they maintain appropriate security and privacy standards

We take reasonable steps to ensure these third parties maintain security and confidentiality standards comparable to our own and comply with applicable data protection regulations.

10. Children's Privacy and Educational Use

The App is primarily designed for users aged 16 and above. We do not knowingly collect personal information from children under 16 years of age without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately so we can take steps to remove such information from our systems.

For educational purposes, if the App is used by children under 16 in an educational setting (such as schools or supervised learning environments), we require that such use be supervised by teachers, parents, or guardians. In educational contexts, we implement additional safeguards including:

• Minimizing the data collected from younger users to only what is necessary for educational functionality
• Implementing additional privacy protections and content filtering for educational interactions
• Providing special controls for educators and parents to monitor and manage children's usage
• Ensuring that educational content and AI responses are age-appropriate and curriculum-relevant

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze App usage, and gather information about your preferences and interactions with our AI services. These technologies help us:

• Remember your login status and user preferences
• Analyze App performance and user engagement patterns
• Provide personalized AI responses based on your interaction history
• Optimize our services and develop new features based on usage data

You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our App, including personalized AI responses and seamless user experience.

12. International Data Transfers

Your information may be transferred to and processed in countries other than Sri Lanka, including countries where our service providers operate. These countries may have different data protection laws than Sri Lanka. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights, including contractual protections and compliance with applicable international data protection standards.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. Any changes will be posted on this page with a revised "Last Updated" date. For significant changes that materially affect how we handle your personal information, we will notify you through the App or via email where possible. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

14. Legal Compliance and Jurisdiction

This Privacy Policy is governed by the laws of Sri Lanka. We comply with applicable data protection laws and regulations in Sri Lanka and other jurisdictions where our services are available. Any disputes arising from this Privacy Policy will be subject to the jurisdiction of Sri Lankan courts.

15. Contact Information and Support

If you have any questions, concerns, or requests regarding our Privacy Policy, the handling of your personal information, or our data practices, please contact us using the information below. We are committed to addressing your privacy concerns and providing transparent information about our data handling practices.